Waste Removal Shepherds Bush Privacy Policy

This Privacy Policy explains how Waste Removal Shepherds Bush collects, uses, stores, and protects the personal data of its customers and prospective customers. It applies to all Waste Removal Shepherds Bush customers and individuals making enquiries within the Shepherds Bush area, regardless of whether services are ultimately booked or completed.

We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018, and to handling your personal data lawfully, fairly, and transparently.

Who We Are

Waste Removal Shepherds Bush provides waste removal and related services to residential and commercial customers in the Shepherds Bush area. For the purposes of data protection law, we act as the data controller in relation to the personal data described in this Privacy Policy.

If you have any questions about this Privacy Policy or how we use your personal data, you may contact us using the contact details provided on our website or on your service documentation.

Personal Data We Collect

We collect and process personal data that you provide directly to us, as well as information generated during the provision of our services. The types of personal data we may collect include:

Identification and contact details: name, address, email address, telephone number, and any alternative contact details you choose to provide.

Service-related information: details about the property or site where waste is to be collected, access instructions, descriptions of waste or items to be removed, preferred collection dates and times, photographs you choose to send us for quotation or assessment purposes, and records of our communications with you.

Billing and payment information: details necessary to issue invoices, confirm payments, and keep financial records. Where payments are processed by a third-party provider, we may receive confirmation of payment status but do not store full card details.

Technical and usage information: when you visit our online platforms, we may collect information such as your IP address, device type, browser type, and basic analytic information about how you interact with our site, where this is necessary for security, performance, or to respond to your enquiries.

Lawful Basis for Processing

We process your personal data only where we have a valid lawful basis under data protection law. Depending on the context, we may rely on one or more of the following lawful bases:

Contract: to take steps at your request prior to entering into a contract, and to perform our contract with you. This includes providing quotations, scheduling and carrying out waste removal services, communicating with you about your booking, and managing payments.

Legal obligation: to comply with legal and regulatory requirements, including record-keeping, tax obligations, and any waste management and environmental regulations that require us to keep certain records of services provided.

Legitimate interests: to pursue our legitimate business interests, provided that your interests and fundamental rights do not override those interests. These interests may include responding to enquiries, improving and developing our services, maintaining accurate internal records, protecting our business from fraud or misuse, and ensuring the security of our systems and staff.

Consent: in limited circumstances, we may rely on your explicit consent. For example, if you request to receive certain types of marketing communications from us that are not otherwise covered by our legitimate interests, we will only send them where you have given clear consent. You may withdraw your consent at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide quotations, confirm bookings, and deliver waste removal services at your property or site in the Shepherds Bush area.

To communicate with you about your enquiry or service, including sending confirmations, updates, and responding to any questions or complaints.

To manage billing, take payments through our chosen payment providers, issue invoices, and maintain our financial and accounting records.

To comply with legal obligations arising from waste removal, environmental, tax, and accounting requirements.

To maintain accurate internal records of our customers and services, refine our operations, and monitor service quality.

To protect our business, staff, and customers, including preventing and detecting fraud, misuse of our services, or damage to property.

Where permitted, to send you information about services that may be relevant to you, taking into account your contact preferences and any consent you have given.

Data Retention

We will keep your personal data only for as long as is necessary for the purposes for which it was collected, and in line with legal and regulatory requirements.

Service and contract records: we typically retain records relating to services provided, including your contact details, service details, and associated invoices, for a period that aligns with our legal obligations and limitation periods for legal claims. This usually means retaining such information for up to six years from the end of our relationship with you, unless a longer retention period is required by law or is necessary due to an ongoing dispute or claim.

Enquiries that do not lead to a booking: if you contact us for a quotation or information but do not proceed with a service, we may retain your enquiry details for a shorter period, for example up to two years, to help us manage follow-up queries, maintain records of quotations, and understand demand for our services.

Technical and analytics data: information collected for security, performance monitoring, or analytic purposes may be retained for a limited period sufficient to fulfill those purposes and improve our online platforms.

Once data is no longer required, we will take reasonable steps to securely delete or anonymise it.

Data Processors and Third Parties

We sometimes use third-party service providers to help us operate our business and deliver services. These providers may act as data processors on our behalf and may process your personal data only in accordance with our instructions and for the purposes described in this Privacy Policy.

Examples of such third-party processors may include:

Payment processing providers that handle card or electronic payments and provide us with payment confirmations.

IT and hosting providers that store data, maintain our systems, and support our email or communication tools.

Accounting or administrative service providers who assist us in managing our accounts and records.

Where we use data processors, we put in place appropriate contracts and safeguards to ensure that your personal data is protected, processed securely, and not used for the processors own purposes.

We may also share personal data with third parties where required by law, to comply with regulatory obligations, to respond to lawful requests from authorities, or to establish, exercise, or defend legal claims.

International Transfers

Our primary operations focus on customers within the Shepherds Bush area, and we aim to store and process personal data within the United Kingdom or other locations that provide an adequate level of data protection. Where it is necessary for a data processor to store or access data from outside the United Kingdom, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent measures required by data protection law.

Security of Your Personal Data

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures may include access controls, secure storage systems, and internal policies designed to ensure that personal data is handled responsibly and only by staff who need it to perform their duties.

While we strive to protect your data, no transmission or storage system can be guaranteed to be completely secure. You should take care when sending information to us, especially over public or unsecured networks.

Your Data Protection Rights

As a customer or individual in the Shepherds Bush area whose personal data we process, you have a number of rights under data protection law. These rights may be subject to certain conditions and exemptions, but generally include:

Right of access: you can request confirmation that we are processing your personal data and obtain a copy of that data, together with certain other information.

Right to rectification: you can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure: in certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and no other lawful basis applies.

Right to restriction of processing: you may ask us to restrict our use of your personal data in certain situations, such as while we consider a request to rectify or erase your data.

Right to object: you can object to processing based on our legitimate interests, or to direct marketing, at any time. We will stop processing your data for these purposes unless we have a compelling legitimate ground to continue, or where processing is required for legal reasons.

Right to data portability: where processing is based on your consent or a contract and carried out by automated means, you may be able to request that we provide your personal data in a structured, commonly used, and machine-readable format for transfer to another controller, where technically feasible.

If you wish to exercise any of these rights, please contact us using the details in your service documentation or on our website. We may need to verify your identity before responding to your request.

Complaints and Contact

If you have concerns about how Waste Removal Shepherds Bush handles your personal data, we encourage you to contact us first so we can try to resolve the matter. You also have the right to raise your concerns with the relevant supervisory authority responsible for data protection in the United Kingdom.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or how we process personal data. Any revised version will apply to all Waste Removal Shepherds Bush customers and individuals in the Shepherds Bush area from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.