Waste Removal Shepherds Bush Service Terms and Conditions

These Terms and Conditions set out the basis on which we provide waste removal and related services in and around Shepherds Bush. By placing a booking, confirming a quotation, or allowing our team to carry out work at your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Service means any waste removal, waste collection, rubbish clearance, recycling, loading, transport, handling, or disposal service we provide to you.

We, us, our means the waste removal service provider trading as Waste Removal Shepherds Bush.

You, your means the customer placing a booking or otherwise engaging our services, whether as an individual, business, landlord, agent, tenant, or other organisation.

Premises means the property, site, or location where the waste is to be collected or where our services are otherwise to be performed.

Waste means the items, materials, rubbish, junk, debris, or other goods you ask us to remove, handle, or transport.

2. Scope of Service

We provide waste removal and collection services for domestic and commercial customers. Our services may include collection of household waste, garden waste, bulky items, office waste, light construction debris and general rubbish clearance. All services are subject to assessment and confirmation by us at the time of booking.

We reserve the right to refuse to collect certain items or materials, including but not limited to hazardous substances, medical waste, asbestos, gas cylinders, chemicals, liquids, and any other waste classed as hazardous or requiring specialist handling under applicable UK legislation. If we discover such items at the time of collection, we may decline to remove them and may charge for our attendance and any time spent on site.

3. Booking Process

You may request a booking by phone, email, online form, or any other method we make available. When making a booking, you must provide accurate information about:

The type and approximate volume or weight of waste to be collected.

The location of the premises, including any access restrictions such as limited parking, stairs, narrow corridors, or restricted entry times.

Your preferred collection date and time, and any special requirements.

Based on the information you provide, we may give an estimated quotation. All quotations are subject to verification when our team arrives at the premises and inspects the waste. If we find that the waste is significantly different in type, volume, or weight from what was described, we may adjust the price accordingly or decline to proceed with the service.

Your booking is not confirmed until we have acknowledged it and, where required, received any deposit or pre-payment we request. We reserve the right to decline any booking at our discretion.

4. Quotations and Pricing

Unless stated otherwise, any quotation provided is an estimate based on the details you supply. The final price will depend on our on-site assessment of the waste and the time, labour, and disposal charges involved.

Our pricing may be calculated by reference to volume, weight, type of waste, estimated time on site, access difficulties, and disposal or recycling costs. Additional charges may apply for:

Excess waste beyond the amount originally quoted.

Additional labour where loading is prolonged due to poor access, sorting requirements, or other issues not previously disclosed.

Parking fees, congestion charges, permits, or penalties incurred due to circumstances at or around the premises.

If, following the on-site assessment, you do not agree to any revised price, you may decline the service. However, we reserve the right to charge a call-out or attendance fee to cover our costs of travel and time.

5. Payments

Payment is due in full on completion of the service unless we have agreed alternative payment terms in writing before the booking. We may accept payment by cash, debit card, credit card, bank transfer, or other methods as notified to you from time to time.

We may require a deposit or full pre-payment at the time of booking, particularly for larger jobs or commercial customers. If you fail to pay any amount due on the agreed date, we may charge interest on overdue sums at the statutory rate and may withhold further services until payment is received.

All prices are stated in pounds sterling and may be subject to VAT where applicable under UK law. If VAT applies, it will be clearly indicated on your invoice.

6. Cancellations and Amendments

You may cancel or amend your booking by contacting us as soon as possible before the scheduled collection time. The following terms apply:

If you cancel more than 24 hours before the agreed arrival time, any deposit paid may be refunded or applied to a future booking at our discretion.

If you cancel less than 24 hours before the agreed arrival time, we may retain all or part of any deposit and may charge a cancellation fee to cover our costs.

If our team arrives at the premises at the agreed time and is unable to gain access or you are not present to grant access, we may treat this as a late cancellation and charge an attendance or wasted journey fee.

We will use reasonable efforts to accommodate requests to change the date, time, or scope of the service. However, all changes are subject to availability and may result in a revised quotation.

We reserve the right to cancel or reschedule a booking due to adverse weather conditions, vehicle breakdown, staff illness, safety concerns, or other circumstances beyond our reasonable control. In such cases, we will seek to rearrange the service with you at the earliest available opportunity. We will not be liable for any loss or inconvenience arising from such cancellations or delays, except to refund any pre-paid amounts for services we do not provide.

7. Customer Responsibilities

You are responsible for ensuring that:

Access to the premises is safe, legal, and suitable for our vehicles and staff.

Any necessary permissions, permits, or authorisations for us to enter the premises and remove the waste have been obtained.

The waste to be collected is clearly identified and is not mixed with items you wish to keep.

You or an authorised representative are present at the premises at the agreed time to confirm the waste to be removed and to approve any changes to the quotation.

You must not request us to remove items that you do not have the authority to dispose of, including items belonging to third parties or subject to a dispute. You warrant that you are the owner of the waste or are authorised by the owner to arrange for its removal.

8. Loading and Collection

Our team will load the agreed waste onto our vehicle from the area or areas we have agreed with you. Unless expressly agreed in advance, our service does not include dismantling of fixtures or fittings, removal of doors or windows, or any building work.

We may, at our discretion, assist with moving items from within the premises, including from upper floors or outbuildings. You acknowledge that such assistance may increase the time required and therefore the cost of the service. You agree to ensure that passageways, stairs, and access routes are free from obstacles and hazards.

We will take reasonable care to avoid damage to your property while carrying out the service. However, you accept that minor scuffs, marks, or wear may occur when removing bulky or heavy items through tight spaces. We are not responsible for pre-existing damage or for damage caused by circumstances beyond our control, such as structural weaknesses, defective fixtures, or hidden hazards.

9. Waste Regulations and Environmental Compliance

We operate in accordance with applicable UK waste management and environmental legislation. We will transport and dispose of collected waste only at licensed facilities or through authorised channels. We may separate recyclable materials where practicable to minimise landfill use.

You agree not to conceal hazardous or restricted items within general waste. If we suspect that the waste contains prohibited materials or substances requiring specialist treatment, we may suspend the service, refuse to remove the items, or arrange additional compliance measures at extra cost to you.

We may issue a waste transfer document or similar record where required by law or by our internal procedures. You should retain any documentation provided to you for your records and regulatory compliance.

10. Title and Risk

Once the waste has been loaded onto our vehicle, title to and risk in the waste transfers to us, subject to these Terms and Conditions and applicable law. Before loading, you remain responsible for the waste and for ensuring that you do not include items you wish to retain.

We reserve the right to decline to accept any item at the point of collection if we consider that removing or transporting it would be unsafe, unlawful, or unsuitable for our service.

11. Liability and Limitations

We will exercise reasonable care and skill in providing our services. However, our total liability to you for any loss or damage arising out of or in connection with the service, whether in contract, tort, negligence, breach of statutory duty, or otherwise, shall be limited to the total price paid or payable for the specific service giving rise to the claim.

We shall not be liable for any indirect, consequential, or economic loss, including loss of profit, loss of business, loss of opportunity, or loss of data, whether foreseeable or not.

Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under applicable law.

You are responsible for ensuring that any items you ask us to remove are genuinely waste and not of significant financial or sentimental value. We are not liable for loss of any item incorrectly presented to us as waste.

12. Indemnity

You agree to indemnify us and keep us indemnified against all claims, costs, damages, and expenses arising from:

Your breach of these Terms and Conditions.

Your failure to obtain necessary permissions for us to access the premises or remove the waste.

Any claim by a third party alleging that items removed by us did not belong to you or that you had no authority to dispose of them.

13. Complaints

If you are dissatisfied with any aspect of our service, you should notify us as soon as reasonably practicable, providing full details of your concerns. We will investigate any complaint in good faith and seek to resolve the matter with you. Raising a complaint does not remove your obligation to pay for services already provided.

14. Data Protection and Privacy

We may collect and process personal data about you, such as your name, contact details, and service history, for the purposes of handling bookings, providing services, processing payments, and managing our relationship with you. We will handle your information in accordance with applicable data protection laws and only retain it for as long as necessary for legitimate business purposes or legal requirements.

15. Changes to These Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in the law, industry practices, or our business operations. The version in force at the time you make a booking will apply to that particular service. We may provide you with the latest version on request.

16. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with any service we provide, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the provision of our services.

17. General Provisions

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy. No waiver shall be effective unless it is expressly stated to be a waiver and communicated to you in writing.

You may not assign or transfer any of your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or transfer our rights and obligations to another organisation as part of a business transfer, restructuring, or similar event, provided that this does not reduce your rights under these Terms and Conditions.

These Terms and Conditions, together with any written quotation or job confirmation we issue, constitute the entire agreement between you and us relating to the service. You acknowledge that you have not relied on any statement, promise, or representation not set out in these documents.